How do you create an email notification for specific issue type

Hi I have around 20 issue types. For certain issue types eg Master Data Error, I would like to send a specific notification to a group highlighting them of the issue.

Is this possible?

2 answers

2 votes

Hi Chris,
The configuration you are looking for, is possible, it just takes some time to set it up. We have a knowledge base article on this configuration, which can be found here.

Install "Script Runner" plugin, so you can create script in Groovy.

In the workflow scheme add post-function for a create issue event.

Create script and save it on the disk.

script should be rather easy, check the issue type and send notification if needed

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