How do you create an automation that assigns a ticket to a specific agent based on a request type?

I want the conditions to be


If ticket is from X state, assign to X agent. 

1 answer

1 accepted

First way that comes to mind is to create a workflow for each issue/request type. In each workflow you assign to the agent that should get it, then you connect them all to the same workflow scheme for your project. So X Workflow assigns to X, Y Workflow assigned to Y, and and then in a workflow scheme you specify X workflow for X issue type, etc... 
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