First way that comes to mind is to create a workflow for each issue/request type. In each workflow you assign to the agent that should get it, then you connect them all to the same workflow scheme for your project. So X Workflow assigns to X, Y Workflow assigned to Y, and and then in a workflow scheme you specify X workflow for X issue type, etc...
This link may help.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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