First way that comes to mind is to create a workflow for each issue/request type. In each workflow you assign to the agent that should get it, then you connect them all to the same workflow scheme for your project. So X Workflow assigns to X, Y Workflow assigned to Y, and and then in a workflow scheme you specify X workflow for X issue type, etc...
This link may help.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs