How do you choose the resolution setting of an issue?

Hi everyone, quick question from a JIRA newbie:

I understand that you use Resolution to describe why an issue is closed (https://confluence.atlassian.com/display/JIRA/What+is+an+Issue#WhatisanIssue-Resolution). We figured out how to close an issue by using the Closed link in the Workflow menu, but we can't figure out how to then set the resolution of that issue.

For example, let's say I have an issue and I want to set the Status to Closed and the Resolution to Duplicate. Where can I chose from the different available Resolution settings for a particular issue?

Thanks for the help!

Greg

1 answer

1 vote

You set a resolution by selecting a value in the resolution field.

You have to make sure that the field is placed on the right screens, and is valid for your project/issuetype (check the field configuration for your project).

The right screenss is s a bit more complex - you need to open the workflow and look for the transitions that go into "closed" status and make sure it uses a screen that includes "resolution"

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

202 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you