When creating a new ticket, I'd like to be able to manually assign the ticket to a specific user.
It seems like the default set up for JIRA is that when creating a new ticket it is either automatically assigned to the project leader, or is unassigned. Or you set up a post transition rule to automatically assign it to somebody based on the issue type or project or something.
For my needs, this can not be automated. Each ticket needs to be assigned to a different person on a case by case basis, and I'd like to be able to assign the ticket to the right person when I'm actually creating the ticket.
The current system adds more steps by not letting me assign the ticket to whom I want it to go to in the first screen. How can I modify this?
I don't really get your problem. You simply have to add the "assignee" filed to the screen that's associated with the particular create issue operation in your screen scheme. When you se the assignee field you can pick the desired assignee. It will only be assigned to the project / component lead (or unassigned) if the project is configured that way.
You have to make sure though that the desired people have the "assignable user" permission in the permission scheme associated with your project.
Did that make sense?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot