How do you alter customer visible status?

[Mike Hirons]

I swear I found the option where you could rename the customer visible side of a status, can't find it again. Any hints?

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

This is under the portal configuration.

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html#Configuringrequesttypesandworkflows-CustomizingWorkflowCustomizetheworkflowstatusesforarequesttype