Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do we restore Jira notification after restoring Jira 7.13.1 Data Center version?.

We recently restored our Jira system (7.13.1 version) after our primary Jira node on AWS failed/terminated. After restoring Jira from the latest snapshot, db backup, remounted the file system and re-configuring Jira system files, we noticed users are NOT receiving email notification when issues are updated. Any ideas on the best steps to restore the Jira email notification without causing additional issues?. Your response will be appreciated. Thanks. Flint

2 answers

You should go to Administration >> System >> Outgoing Mail to see if your outgoing mail server is enabled.

If enabled, then go to Administration >> System >> Mail Queue to see if mails pile up in the queue and also check the Error Queue to see if there are any mails with errors.

If you see issues here, you can go to Administration >> System >> Logging and Profiling page to enable debug mode on outgoing mail logs so you can see the details about sending mails in the SMTP log file in your Jira home folder.

Hi Flint,

This is most likely related to your indexes being corrupted. Go ahead and re-index Jira and also run the Integrity Checker and the issue will likely be resolved.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you