How do we remove the search box on the service desk portal page (knowledge base is disabled already)?

[Hilary Boyce]

The box that say "What do you need help with?" takes up significant space on the portal home page.  As we don't have the knowledge base it is also pretty misleading and not needed.  However I cannot see how to get rid of it.

[Michael Lasonde]

I found a plugin for this and it's free. 

https://marketplace.atlassian.com/plugins/com.itransition.csam.helpcenter-corrector/server/overview

Install and select the 2 checkbox's in the configuration page.

it will remove from the help center and from the portal pages

Hope this helps. 

[Richard Rodriguez]

Very helpful, thank you Michael! 

[Sharon Manderson]

This worked! Thank you.

[Hilary Boyce]

Sadly only an option for Server - we are on Cloud.

[ccds]

thank you for this workaround!

[kian.ejlertsen]

I agree, always Server edition... 

[Julien Levadoux]

Hi Hilary,

It looks like this is not currently possible. Please check out this request here (and vote  ):

https://jira.atlassian.com/browse/JSD-2488

Best,

Julien

[Susi Moser]

Hi Julien. Thanks for your help. I voted for the feature. :-)