How do we lock a case for futher assignment before needed information i served

1 - Create a case - and assign it to Project Leader

2 - The Case will be created

3 - Then the Project Leader (assigned) starts a information gathering to fullfill values

Q. Is It possible to lock the case for Assignment before all the needed values are fullfilled?

4 - When the values are fullfilled, the Assign function will be opened, for futher assignment

How to?

1 answer

0 vote

You can use workflow properties to control assign functionality. See

But the project lead will have change the status after all the required information is entered, for the assign button to appear again. Sort of a workaround.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,293 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot