How do we lock a case for futher assignment before needed information i served

1 - Create a case - and assign it to Project Leader

2 - The Case will be created

3 - Then the Project Leader (assigned) starts a information gathering to fullfill values

Q. Is It possible to lock the case for Assignment before all the needed values are fullfilled?

4 - When the values are fullfilled, the Assign function will be opened, for futher assignment

How to?

1 answer

0 votes

You can use workflow properties to control assign functionality. See http://www.j-tricks.com/1/post/2011/02/permissions-based-on-workflow-status.html

But the project lead will have change the status after all the required information is entered, for the assign button to appear again. Sort of a workaround.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

34 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you