How do we edit the request type groups in Service Desk?

[Tony Brandner]

How do we edit the request type groups in Service Desk?

It appears that new groups can be added when adding and update request types. I'm not seeing a place to edit and remove groups though.

[Shawn C · Accepted solution]

Hello Tony, 

If you hover over the groups shown on your Service Desk Request types, it should display a pencil icon which will allow you to add or remove the associated groups:

Groups.png

Groups work in a similar way to Labels in JIRA; you cannot edit a value of an Existing Group but you can quickly create a new one or select from existing Groups.

-shawn

[eford]

The pencil does not show up anymore in our cloud instance.

Did this capability get removed?

[Olimpia Estela Cáceres-Brown]

Agree with @eford the pencil feature is not longer in JSD Cloud instance!