Since JIRA is not sending notifications for issues although the notifications scheme has been configured properly, I believe that this may happen perhaps because the project is not mapped to the notifications scheme. Hence, can you kindly check if the project have been associated to the notification scheme? You may go to the project configuration screen via Administration > select the project > Notifications > Scheme.
More details on this, kindly refer to the following docs:
Hope this helps!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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