How do i use webhook to call REST API and send the issue info over it


I want to integrate JIRA and Service Now tool using REST API and without using third party tool.

So I think webhook is the good option.  I have refer this doc

but if i want to send more information of issue like custom field information then how do i send that information over rest api?

they have not provided text box where i can define json object with all required information.

Does any one used webhook? please help me on this.




1 answer

0 votes

Hi Orit,

At a high level, every callback contains the webhookEvent ID, the timestamp, and information about the entity associated with the event (e.g. issue, project, board, etc). Callbacks may have additional information, depending on the type of event associated with it.

Note that we have a feature request to have Custom Fields in Variable substitution in the webhook URL added:


For more information on Atlassian new features implementation policy, please check the following page:]

We recommend you to vote on this feature and add any personal comments there, as it has visibility among our users and developers.

Arthur Gonçalves | Atlassian Support

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