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How do i set a keyword for a number of tickets?

Hanne Asmussen
Hanne Asmussen November 23, 2014
 
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Hanne Asmussen
Hanne Asmussen November 24, 2014

I meant changing the label. Is that possible via the bulk edit?

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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November 25, 2014

Sort of. You can bulk edit labels, but label field suffers from the same problem as all the multiple-value fields when using bulk-edit - if you try to set it to a value, it will not *add* the new values to the list, it will overwrite the existing values.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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November 23, 2014

What do you mean by "keyword"?

Assuming it's a field, the simple answer is "use bulk edit to set the field to that value"

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