How do i create default group for JIRA users?

I am trying to give one of mye users application access to JIRA. But when I do i get this error message: "Unable to add access as there are no default groups for JIRA. Please contact support."
How  can i fix this?

3 answers

0 votes

Hi Endre,

You need to add this group, that should be a default one, to the permission JIRA Users. Please refer to Managing Global Permissions for further information.

Thanks and regards,
Paula Silveira 

0 votes
Mauro Badii Atlassian Team Jun 10, 2015

Hi Andre,

I've seen this problem happening in Cloud JIRA when the group jira-users is added to the "JIRA Administrators" Global Permissions as well.

That could be the case as well.

I created the following but to correct the messaging:


Under JIRA Administration Go to Global Permissions on left panel - Delete Jira-users from Permission "JIRA Administrators".This will fix the issue smile


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