How do i create an automation to notify the Epic Reporter that a child issue has been transitioned?

Hualberto Aguirre
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 10, 2024


To give some context, we have a Jira Project where we create Epics as work container for some big deliverables. Then task (child) are created under other different Jira Projects (Teams).

    • Task 1 (Project b)
    • Task 2 (Project c)
    • task 3 (Project d)

In order to help Product Managers have a glance on how the tasks/Story child of their Epic are been transitioned, i would like to create an automation that notify them when work has started for their Epics.

  • Triggers when a child issue is transitioned (even if its within another Jira Project)
  • Send a notification (slack) to the Epic reporter


Thanks for your help! :) 

2 answers

0 votes
Collista Lewingdon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 10, 2024

Good morning. To automate notifications to Epic reporters when child issues (tasks) are transitioned, even if they are in different Jira projects, you can use Jira's built-in automation features to send notifications directly within Jira. Here's how you can set this up:

  1. Navigate to Automation:

    • Log in to your Jira instance and go to your Jira project where the epics and child issues reside.
    • Look for "Automate" or "Automation" in the project settings or sidebar.
  2. Create a New Rule:

    • Click on "Create rule" or "Create new rule" to start configuring the automation.
  3. Set Trigger:

    • Choose the trigger event. Select something like "Issue transitioned" or "Child issue transitioned".
    • Configure the trigger to fire when any issue transition occurs within your Jira instance, regardless of the project.
  4. Add Conditions (Optional):

    • Define conditions to filter which transitions trigger the rule. For example, you might filter by issue type (e.g., task) or specific transitions (e.g., "In Progress").
  5. Define Actions:

    • Add an action to send a notification within Jira.
    • Choose the "Send notification" action.
      • Specify the notification recipients. Use Jira smart values to dynamically fetch the reporter of the associated Epic. For example, use {{issue.parent.reporter.displayName}}to get the Epic reporter's display name.
      • Craft a message that includes details about the transitioned child issue (e.g., issue key, summary, new status).
  6. Save and Enable:

    • Review your rule settings, then save and enable the rule.

If my answer helps you to resolve your issue please select it as the accepted answer. 

0 votes
Kalyan Sattaluri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 10, 2024

Hello @Hualberto Aguirre 

  • If you have access to set up a rule with multiple project permissions,
  • If you have slack integration set up,
  • Then when Task 1 (for example) transitions,
  • Then {{issue.parent.reporter.displayName}} smart value gives you the name of the Epic reporter.

So, Set up a rule where scope is (choose all projects),

With Trigger = Issue Transitioned,

Next If Condition and choose field condition and choose status = "In Progress" or leave blank if you want to notify every transition

Then action, send slack notification and as mentioned, reporter is {{issue.parent.reporter.displayName}} so you can include that in your slack notification.


If you dont have access to set up multiple project scope, implement this rule is all projects, Project B, Project C, Project D individually. Hope it helps!

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events