How do i allow service desk customers add other people to a story like comments

 

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You must enable the option to customers to add participants to tickets, as per the instructions in the Enable Request Participants section in the link below:

https://confluence.atlassian.com/servicedesk/managing-customers-660967473.html#Managingcustomers-Enablingrequestparticipants

Then the customer will see an option in the Customer portal to add participants to their tickets.

Cheers!
Teilor

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