For a client we are using JIRA software (Next Gen) for doing our project using Scrum methodology. This works great. As of the next month we are starting formal support and I think I want to use JIRA servicedesk for that because of the user friendly environment, the opportunity to share Wiki pages with the client and to be able to add as many customer users as needed.
Is it possible to have the Servicedesk tickets visible in the Software scrum environment to be able to do bug fixing during the print in which we also develop stories?
And how can this be established?
No it is not possible because Jira Service Desk is a separate project/licence. However the two work well together through linked issues. For example:
Check out this page: https://support.atlassian.com/jira-service-desk-cloud/docs/link-issues-together/ also look down the right side, it's a table of contents (sort of of), each of these pages is related.
@Marcel Koekkoek and @Mike Bowen I am reading your post and I would like to know if I can automatically create an issue from Jira Service Desk to my Jira Software Project. For example, if the agent approves the request (say for work intake) to go forward into my backlog, can the system auto create that issue in Jira Service Desk and also auto link them?
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