I tried to change this in the notification schemes but it didn't seem to work. Which notification scheme specifically applies to notifications for when a ticket is "In progress"
Notifications are not based on status, they are send out whenever an event has been triggered.
The events that are used can be found in your notification scheme.
These events are either triggered by JIRA automatically (for example:the comment added event) or by the workflow transitions in their post-functions.
It is not possible to say: only send out events for issues that are not in state 'In Progress'
You could ofcourse edit your notification scheme and remove everybody from receiving notifications when an issue has been updated, or commented, and so on.
Some more information can be found here: https://confluence.atlassian.com/display/JIRA/Configuring+Email+Notifications
Do keep in mind that not everything that's mentioned here is possible on OnDemand.
I think the best solution for you would be to limit the number of emails send out by JIRA by making the notification scheme simpler.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot