As best as I can tell I have configured everything correctly, yet I still seem to be email notifications of ticket status changes for all of our tickets. I believe it is because I'm an admin user and this role gets all ticket notifications by default? I cannot figure out where this is configured.
The workflows are the default software workflows. The Notification Helper tells me I shouldn't get emails for my user for tickets that I clearly do get emails for.
My user account is the one that started and created the entire account. My guess is that, somewhere, I'm subscribed to all updates as I am the 'owner' of everything?
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