How do I stop email notifications for admin users?

As best as I can tell I have configured everything correctly, yet I still seem to be email notifications of ticket status changes for all of our tickets. I believe it is because I'm an admin user and this role gets all ticket notifications by default? I cannot figure out where this is configured.

2 answers

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It will be in your notification scheme for each project. Remove the admin user from any group/role assigned to the notification events you no longer wish to receive.

The notification scheme is set on a project basis isn't it? Here is a screenshot of the only scheme we have for all of our projects. I am still getting notifications for issues I am not watching or assigned to.

Very strange. Difficult to diagnose without access.

You might also check the workflows and see if there are post-functions sending notifications.

Let me know if you need help with that.

The workflows are the default software workflows. The Notification Helper tells me I shouldn't get emails for my user for tickets that I clearly do get emails for.

My user account is the one that started and created the entire account. My guess is that, somewhere, I'm subscribed to all updates as I am the 'owner' of everything?

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Bryan Trummer Community Champion Jun 08, 2016

Are you by chance the project lead in the project that is sending you emails?

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