How do I stop email content being changed on ticket lodgement?

Mail was sent to the Service Desk as plain text, JIRA then lodged a ticket, but changed the text in the ticket as follows:

A config file was pasted into the email content, it had hashes (#) at the start of some lines - Jira 'helpfully' converted these to a numbered list.
Similarly lines starting with "--" seem to be converted to strikethrough.

How do I stop JIRA from doing this and put what I sent in my email into the ticket?

2 answers

1 accepted

0 votes
Accepted answer

Hey Brad,

Unfortunately, there's no setting for that - it's essentially your email content being rendered as "wiki markup". An alternative would be to have the sender of the email wrap their text in a \{noformat\} block.

 

Thanks, I figured that was the case and we have now trained our staff to use the noformat block, which seems to have had the desired effect.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,084 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you