How do I stop a Jira reindex in process?

I started a Jira reindex and it's running a long time (4 hours, 50% done). Is there a way to cancel it so I can restart it over the weekend? I assume leaving the admin panel does not do this.

5 answers

1 accepted

This widget could not be displayed.

Stop the Jira application server. This will leave you with a broken index, and when you restart it, it will start again from the beginning.

I'd leave it if I were you.

Thanks for the answer. Yeah, guess I just have to leave it run then.

Probably another good reason to consider upgrade.. we're at 4.4 500 user

By the way, we're trying to move it from internal servers to Amazon Web Services (AWS) -- a little worried about the Index speed on EBS.

I know it's little comfort, but I think the indexing progress bar is a little "Microsoft" and not that representative of how far it's really got through it in terms of real time. Last time I did a large installation (2 hours), it crawled through the first 60%, blitzed another 30% and then had a nap between 90% and 92%.

Also, Jira 5.2 and above allows background re-indexing - takes longer, but won't bin your users!

If at all possible, I put the index on the fastest nastiest disk you can get your paws on. I don't know if you can configure a separate disk/partition/segment on EBS (e.g. with no backups or replication), but it's worth it if you can!

This widget could not be displayed.

You can stop it any time by stopping JIRA. But before you start JIRA again,

Delete the following directory. If will eliminate the broken index.


Check available disk space. If no space left, re-indexing freezes at that point and perhaps that might be the root cause.

After starting JIRA, do a full re-index.

This widget could not be displayed.

How can we know what field is causing the problem?

My Reindexing progress kept staying at 0% regardless of how long it passed.

Killed it and performed, checking integrity, fixing the integrity issues found and reindexed again. Same thing happened.

Any advice?


This widget could not be displayed.

In Jira 6.1.7,

as an administrator you can click "Admin Menu/System" then on the left find "Advanced/Indexing"

Click "Cancel Indexing".

When index no have this option.

Correct, that answer was incorrect, there is no option to stop a full index run.  You have to stop Jira

This widget could not be displayed.

Sometimes Cancel Indexing did not stop... We had a trouble with a calculated field, a formulae was badly finishes (with a plus symbol) and it doesn't finished.

We stop Jira, again. Kill'd process and again clean. Then we found field formulae error. We chang'd it right and reindex finally fine :)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

580 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you