How do I show closed issues in eazyBI?


  My company has the JIRA Addon EazyBI. I am able to create a timeline chart that shows all the issues that were certain statuses (like open or resolved). Ideally you should see the Open ticket count go down in  a sprint and the closed ticket count go up towards the end of the sprint.

 Under columns-> measures I see a calculated member for Open Issues and Resolved issues but not Closed issues.

 The Issues closed, Issues closed count seem to get me the tickets that transitioned to close that day.  I just want the total number of closed tickets, not just the ones that were closed that day.

 is that possible in EazyBI?



1 answer

Hi Libby,

By default JIRA stores issue resolution date (resolved issues are counted in Issues resolved measure), but not final issue closing date. To get closed issue count (count of issues that have gone in final closed state) when starting JIRA data import in eazyBI plugin you should specify Closed statuses field value. Please see more details here

When using Time dimension these issues are grouped by the date when they entered in the final workflow status. If you wish to ignore the time and show total closed no matter the time period, you can create a new calculated member with following formula 

  [Measures].[Issues closed],


Let me know if you have any additional questions (please share your report details so I can see context you are viewing the data in).

Kind regards,
Lauma / 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

231 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you