My company has the JIRA Addon EazyBI. I am able to create a timeline chart that shows all the issues that were certain statuses (like open or resolved). Ideally you should see the Open ticket count go down in a sprint and the closed ticket count go up towards the end of the sprint.
Under columns-> measures I see a calculated member for Open Issues and Resolved issues but not Closed issues.
The Issues closed, Issues closed count seem to get me the tickets that transitioned to close that day. I just want the total number of closed tickets, not just the ones that were closed that day.
is that possible in EazyBI?
By default JIRA stores issue resolution date (resolved issues are counted in Issues resolved measure), but not final issue closing date. To get closed issue count (count of issues that have gone in final closed state) when starting JIRA data import in eazyBI plugin you should specify Closed statuses field value. Please see more details here https://docs.eazybi.com/display/EAZYBIJIRA/Issues+closed+measure.
When using Time dimension these issues are grouped by the date when they entered in the final workflow status. If you wish to ignore the time and show total closed no matter the time period, you can create a new calculated member with following formula
( [Measures].[Issues closed], [Time].CurrentHierarchy.DefaultMember )
Let me know if you have any additional questions (please share your report details so I can see context you are viewing the data in).
Lauma / firstname.lastname@example.org
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