How do I show closed issues in eazyBI?

[Libby Christensen]

Hello,

  My company has the JIRA Addon EazyBI. I am able to create a timeline chart that shows all the issues that were certain statuses (like open or resolved). Ideally you should see the Open ticket count go down in  a sprint and the closed ticket count go up towards the end of the sprint.

 Under columns-> measures I see a calculated member for Open Issues and Resolved issues but not Closed issues.

 The Issues closed, Issues closed count seem to get me the tickets that transitioned to close that day.  I just want the total number of closed tickets, not just the ones that were closed that day.

 is that possible in EazyBI?

Thanks,
Libby

[Lauma Cīrule]

Hi Libby,

By default JIRA stores issue resolution date (resolved issues are counted in Issues resolved measure), but not final issue closing date. To get closed issue count (count of issues that have gone in final closed state) when starting JIRA data import in eazyBI plugin you should specify Closed statuses field value. Please see more details here https://docs.eazybi.com/display/EAZYBIJIRA/Issues+closed+measure.

When using Time dimension these issues are grouped by the date when they entered in the final workflow status. If you wish to ignore the time and show total closed no matter the time period, you can create a new calculated member with following formula 

(
  [Measures].[Issues closed],
  [Time].CurrentHierarchy.DefaultMember
)

Let me know if you have any additional questions (please share your report details so I can see context you are viewing the data in).

Kind regards,
Lauma / support@eazybi.com 

[Adam Fenton]

Hi,

I'm trying to do this but it's not working for me - I need to get the cumulative count of issues completed up to now in the sprint. However, the numbers returned are not correct. I tried quite a few different methods - eg Issues Completed and the computed field described above, but nothing works.

When I use JQL to check the correct number it is working as expected - I'm using resolution != unresolved and sprint = XXX.

Any ideas where I'm going wrong?

[Lauma Cīrule]

Hi @Adam Fenton,

There is a sample report that shows cumulative story points resolved, see https://eazybi.com/accounts/1000/cubes/Issues/reports/80621-sample-sprint-story-points-burn-down.

If you would be filtering to currently running sprint, you would see the cumulative until now. 

See more details about other Sprint measures here https://docs.eazybi.com/eazybijira/data-import/data-from-jira-and-apps/jira-software-custom-fields.

Let me know if there is anything else I can assist you with!
Lauma / support@eazybi.com

[Adam Fenton]

Hi Lauma,

Thanks for your answer. But we don't actually use story points. We're looking for a count of unresolved issues remaining in the sprint. Is this possible?

[Lauma Cīrule]

Hi Adam,

Ok, I see. I'm sorry for the misunderstanding!

For this you can use the standard 'Open issues' measure - this would show how many issues that are in the sprint are still open. 

If you still find this is not what you are looking for, please send me (probably over e-mail) more details of the report (what you use on rows and columns and as page filters) and some screenshots highlighting the problem.

Lauma / support@eazybi.com