How do I setup ticket creation when an email is sent to a specific address.

Basically I want a ticekt to be opened and assigned to a specific queue everytime an email is sent to support@....com

4 answers

This widget could not be displayed.
Pedro Souza Atlassian Team Jun 13, 2014

Hello,

You need to configure your incoming mail, and then configure some mail handlers to deal with different projects and filters of your inbox.

Basically the documentation that Nic has sent you will guide you on this setup.

Cheers.

This widget could not be displayed.
Pedro Souza Atlassian Team Jun 13, 2014

Hello,

You need to configure your incoming mail, and then configure some mail handlers to deal with different projects and filters of your inbox.

Basically the documentation that Nic has sent you will guide you on this setup.

Cheers.

This widget could not be displayed.

Hi Pedro,

When i am trying to configure, Incoming Mail > Add POP / IMAP Mail Server > It is asking for username and password..any idea which id should be used here?

 

I am tetsing it first in Dev instance with routing server which dont have username and password.

 

Thanks in advance..

You need to give it the username and password for the mail account on the mail server. Your "routing server" is not important here, you need to connect to mail.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

172 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you