How do I setup notifications for tickets that haven't been updated or touched for an extended period of time?

Evan W November 13, 2014

Hello,

I'm new to Jira, and would like to create and action or filter to notify users/teams of tickets that haven't been touched to begin with or updated in awhile.

 

Thanks

3 answers

2 votes
Peter Bengov
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November 13, 2014

You can create a filter that looks something like this:

project = x AND status != closed AND updatedDate <= "-7d"

This will give you all tickets for that specific project x, which weren't updated for the last 7 days & are still not closed.

You can make it status NOT IN (closed, resolved) if you are using the resolved status too. Or any other combination.

You can change the days count as well.

1 vote
Jose M.
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November 13, 2014

Afterwards you have saved the filter Peter has suggested, you can run a subscription based on it, scheduled for every week once.

0 votes
Evan W November 13, 2014

Perfect, thank you!

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