How do I setup notifications for tickets that haven't been updated or touched for an extended period of time?


I'm new to Jira, and would like to create and action or filter to notify users/teams of tickets that haven't been touched to begin with or updated in awhile.



3 answers

2 votes
Peter Bengov Community Champion Nov 13, 2014

You can create a filter that looks something like this:

project = x AND status != closed AND updatedDate <= "-7d"

This will give you all tickets for that specific project x, which weren't updated for the last 7 days & are still not closed.

You can make it status NOT IN (closed, resolved) if you are using the resolved status too. Or any other combination.

You can change the days count as well.

Afterwards you have saved the filter Peter has suggested, you can run a subscription based on it, scheduled for every week once.

Perfect, thank you!

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