How do I setup Jira Service Desk



I have installed the JIRA Service Desk, however I do not see any configuration in the page or whatsoever.

Where do I configure the service desk?

2 answers

Hi Kostadin,

If JSD is installed correctly then you should be able to create a new project of type SERVICE DESK. This will appear on the pop up to create a new project. Most of the JSD specific configuration can be done in the respective project.


Thank you. I have set it up, now I am unable to link two project.

My idea is that the client will be able to work under some defects for one project and customer can raise issues and work on tickets in Service Desk application.

However I do not see in SD any way how do I select bugs/defects/tasks from another project?

Please see the attached screenshots - I want to be able to work on queue from other projects, otherwise I am unable to track the defects and bugs. 

Now Kanban board (project Zero Emissions Dog House) is one project and the other project for the Service Desk is named (Zero Dog House Service Desk). I want the SD agents to be able to see the other project.


ZDH board.PNGSD Project.PNG

A service desk layers itself over a project.

Your other project is not a service desk project, so it doesn't appear in the service desk stuff.  You can give your agents access to see it as a normal JIRA project of course, but it's not service desk.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,304 views 5 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you