How do I setup Jira Service Desk

Hello,

 

I have installed the JIRA Service Desk, however I do not see any configuration in the page or whatsoever.

Where do I configure the service desk?

2 answers

This widget could not be displayed.

Hi Kostadin,

If JSD is installed correctly then you should be able to create a new project of type SERVICE DESK. This will appear on the pop up to create a new project. Most of the JSD specific configuration can be done in the respective project.

-Ravi

This widget could not be displayed.

Thank you. I have set it up, now I am unable to link two project.

My idea is that the client will be able to work under some defects for one project and customer can raise issues and work on tickets in Service Desk application.

However I do not see in SD any way how do I select bugs/defects/tasks from another project?

Please see the attached screenshots - I want to be able to work on queue from other projects, otherwise I am unable to track the defects and bugs. 

Now Kanban board (project Zero Emissions Dog House) is one project and the other project for the Service Desk is named (Zero Dog House Service Desk). I want the SD agents to be able to see the other project.

 

ZDH board.PNGSD Project.PNG

A service desk layers itself over a project.

Your other project is not a service desk project, so it doesn't appear in the service desk stuff.  You can give your agents access to see it as a normal JIRA project of course, but it's not service desk.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

115 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you