I would like to give users (Other Departments) the ability to email their requests to a centralized email account (email@example.com). When the email is receiced in Jira Service Desk a ticket is assigned to a specific technician depending on the request type. Is this even possible, or should I select another product? Thanks in advance.
I would actually prefer that the users not have to log in. Not because I'm not willing to pay for the license. I'm trying to avoid the use of another system the users would have to log into again. They already have enough applications to deal with. :)
But I see your point.
I think it's possible. If you configure proper email handler as described here
And then the assignee can be properly set in a postfunction in the "CREATE" workflow transition based on the request type (I don't know where is this request type contained though).
Also you may look here for an answer - https://thepluginpeople.atlassian.net/wiki/display/JEMH/Integrate+JEMH+with+JIRA+Service+Desk
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