My company are currently working with an external client who puts requests into a "Help Desk" project as tickets that we manually clone and move over to an "Internal" project.
This was set up so that the client didn't have access to sensitive information such as time tracking etc. The client wants to see our progress at a sprint level so again, we manually moved their Epics and Stories through the Task Board in their project. We were doubling up work and decided we could either:
We need to make this more streamlined so that the engineering team can instantly get requests from the customers.
The main questions I need answered is:
Can we set up JSD so that the customer - a small digital media / analytics team - can:
I'm assuming there's a way to make this work through Filters and Automation, however any clarification would be amazing.
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Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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