How do I set the Organizations and/or Participants for a JSD request using Python jira module?

I am trying to set the Organization and/or Participants for a bunch of my Jira Service Desk requests programmatically.

As a background, I am migrating from Jira to JSD and need to make old tickets visible after the migration. For that I need to set those 2 fields.

I am doing something like this (in a loop over a bunch of tickets):

issue = jira.issue('TST-11')

# Update participant
issue.update(fields={'customfield_12800': ['john.smith@company1.com']})
# error: expected Object
issue.update(fields={'customfield_12800': [jira.user('john.smith@company1.com').name]})
# error: expected Object

# Update Organization
issue.update(fields={'customfield_12100': ['Company1']})
# error: Operation value must be a number at array index 0

Any advice appreciated!

Thanks, Kirill

1 answer

1 accepted

0 votes
Accepted answer

Answering my own question. This is what worked:

# Participant!
issue.update(fields={'customfield_12800': [{'name': 'john.smith@company1.com'}]})
# Organization!
issue.update(fields={'customfield_12100': [4]}) # 4 = ID of Company1

Good night!

Piotr Celej I'm New Here Tuesday

I'm trying to do similar but how can you find an index of each organization? In my implementation I have more than 50 organizations! I need to create a mapping as in old data I have only names.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,522 views 15 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you