How do I set the Organizations and/or Participants for a JSD request using Python jira module?

I am trying to set the Organization and/or Participants for a bunch of my Jira Service Desk requests programmatically.

As a background, I am migrating from Jira to JSD and need to make old tickets visible after the migration. For that I need to set those 2 fields.

I am doing something like this (in a loop over a bunch of tickets):

issue = jira.issue('TST-11')

# Update participant
issue.update(fields={'customfield_12800': ['john.smith@company1.com']})
# error: expected Object
issue.update(fields={'customfield_12800': [jira.user('john.smith@company1.com').name]})
# error: expected Object

# Update Organization
issue.update(fields={'customfield_12100': ['Company1']})
# error: Operation value must be a number at array index 0

Any advice appreciated!

Thanks, Kirill

1 answer

1 accepted

Answering my own question. This is what worked:

# Participant!
issue.update(fields={'customfield_12800': [{'name': 'john.smith@company1.com'}]})
# Organization!
issue.update(fields={'customfield_12100': [4]}) # 4 = ID of Company1

Good night!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,806 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot