How do I send an email subscription to specific user?

I currently have a filter setup to send out notifications to users about their tickets that haven't been updated in x-days. When I setup a subscription to send out to the users, I only see the option to send it to a group or to myself. I am not able to send it to a specific user. Is there a way to fix this so that I can send the reports only to the targeted user and not the whole group?

Thank you for your help.

1 answer

0 votes
Peter Bengov Community Champion Nov 13, 2014

The only way I know of is sharing the filer with relevant groups or projects then sending the filter to relevant users to add a subscription by them selves.

Usually I send a nice screenshot they can use to do this task.

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