How do I see customer's latest activity in service desk/knowledge base?

[Ali Buhisi]

I have a Jira Service Desk account with Knowledge Base articles posted for our customer view but some of them can no longer access our knowledge base. Is there a way to view my customer's access to my portal and when the last time of activity took place?

[João Nunes · Accepted solution]

Hi Ali, how are you today?

The native option we have on Jira/Confluence to get that information is by checking the Last active. We can see that information by navigating to the User management by click on the three line menu at the left menu bar then Site Administration. Please, check this page for more information.

Let me know if that helped you.

Kind regards,
JOÃO NUNES
Jira Support Team

[Ronald Stroomberg]

When I go to the user in User management, and look up the user I see

Has site access
No activity

While this user creates and updates tickets in Jira every day.

So are there problems that de activity is not updated?

Regards Ronald

[FredrikLiljemark]

we have the same issue... not updating.