If I type any number in the "Quick Search" box, it tries to find a ticket. Sometimes, i may search for a phone number, for example, or any number, and it will error (unless it happens to find a ticket with that number).
I search for a reference to a serial number "567563453" in the "Quick Search" box, which results in the error "The issue you are trying to view does not exist.". There is not ticket number that high in our system, but I know that a ticket does in fact have that serial number referenced in a comment.
You'll have to search for these numbers outside of the quicksearch box, but it should be pretty easy.
This should get you the results you need.
Ah, yeah, numbers in the search box default to look for ticket numbers. There isn't an easy way around that :( it would require some cutom coding or a plugin.
Alternatively, you could use a browser like Chrome or Firefox and create a custom search that you can use right from the address bar:
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