How do I search a Remote System Reference custom field?

I've added a custom field of type Remote System Reference. I can see this field appear on my JIRA items (like Bugs or New Features) but I cannot use the search to find JIRA items by the values I see in this custom field.

For example, if the value for my custom Remote System Reference field shows up as "Ticket #200 - Bad things 'happened'", I cannot find the JIRA item by using either the Basic or Advanced search.

In the Basic search, I pick my custom field from the More dropdown control and then enter Ticket #200 - Bad things 'happened' as the value and click the Update button (I have no other filter criteria). Nothing returns.

In the Advanced search, I type this (below) and nothing returns:

cf[10400] = "Ticket #200 - Bad things 'happened'"

I've even tried escaping the single quotes but that didn't make any difference.

1 answer

HI we are also facing the same issue, anyone has answer for this?

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