How do I search a Remote System Reference custom field?

I've added a custom field of type Remote System Reference. I can see this field appear on my JIRA items (like Bugs or New Features) but I cannot use the search to find JIRA items by the values I see in this custom field.

For example, if the value for my custom Remote System Reference field shows up as "Ticket #200 - Bad things 'happened'", I cannot find the JIRA item by using either the Basic or Advanced search.

In the Basic search, I pick my custom field from the More dropdown control and then enter Ticket #200 - Bad things 'happened' as the value and click the Update button (I have no other filter criteria). Nothing returns.

In the Advanced search, I type this (below) and nothing returns:

cf[10400] = "Ticket #200 - Bad things 'happened'"

I've even tried escaping the single quotes but that didn't make any difference.

1 answer

HI we are also facing the same issue, anyone has answer for this?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

422 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you