How do I retain issues when changing project workflow?

I have an agile project that has been created with the standard 'JIRA Software' process and stories and bugs have already been assigned to the project. I added an active sprint so that these issues would then appear on the Kanban board. The problem is, the default project settings need to be amended to match the workflow on another existing project. As soon as I amend the workflow, the stories and bugs already created disappear in their entirety on both the active sprint and the backlog views. It appears to be the workflow that does this rather than screens or fields. The ticket still exist if you go direct to the url. The active sprint still exists but when I observe this on other views, it appears to suggest it is a future (rather than active) sprint. 

How do I retain these stories and bugs when changing the project workflow? 

1 answer

1 accepted

0 vote

It sounds like the board filter or column set up does not include the issues.

First, check the board filter does not refer to any status - e.g. "Project = XYZ and Status in (open, in progress, held, done)".  If it does, then you need to look at what status the issues are in after you change the workflow and check that it is included in the filter.

Second, go to the board configuration and look at the column definitions.  Do they include all the status that your issues are now in?

Hi Nick,

Thanks for this answer. This was not a filter issue, it was exactly the behaviour you defined with column definitions. When I created the new project, kept the default column definitions. When I then edited these in the project administration after reading your post (e.g assigning the previous project bugs with a status of 'done' to a status of 'complete' on the new project) all of my stories and issues appeared on the active sprint board. Bit of an oversight on my part and took me a lot of investigation until reading this. Thanks very much. 


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,314 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot