How do I request a restore for my ondemand instance?

How do I request a restore for my ondemand instance?  We had an employee delete some information that is critical.

1 answer

Hi Chuck,

A request can be done at support.atlassian.com by a Billing or Technical contact of the instance.

According to: https://confluence.atlassian.com/display/Cloud/About+Your+Data

"Point in time backups for your instance are taken every 24 hours for purposes of recovery from application failure. Backups are stored at a location separate from the data center. Use of backup data to roll back changes to application data is not supported."

Feel free to create an issue with Support to get personalised assistance.

Cheers!

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