How do I remove the ability for logged out users to see tickets, comment as anonymous?

People who are not logged in can see and comment as anonymous on tickets.  This is a big security risk for us and our clients.  I only want access for logged in users.

I tried in both Safari and an incognito window in Chrome and I am able to see the full ticket without being logged in. 

1 answer

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Change the permission scheme(s).  Remove the "group" called "anonymous" from all inappropriate permissions 

(Frankly, that's all of them other than "browse" for a start, and "browse = anonymous" is only for certain types of public project too)

I've gone through all of our permissions and none of them allow for "anonymous" or "anyone".

Ok, so can you pick up a demo issue and check with a totally anonymous account? Use a browser you've not logged into your Cloud Jira with ever. (You could post it here to get one of us to check it)

Putting a link here means everyone will have access to all of our projects so even if it's a dummy project, I'd rather not post a link here. Do you have an email I can use?

Completely understand, but I don't share emails in public (so much spam already). Could you try it with a clean browser? If you've got Chrome or Firefox, there's an "anonymous browse" option which will not carry any login details even if you've got a normal session running - that's more than good enough to do this test.

If you can then see the issue without any login, the next step is to be 100% sure there is no "anyone" in the permissions for that one project, then visit to raise the issue with them. It sounds very broken to me, and quite a security hole, so I'd expect quite a swift response.

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