How do I remove an internal User with a duplicate username from an LDAP server

The same username is in a Jira Internal Directory and an LDAP directory. I'd like to remove the local user, but I'm prevented because there are issues associated with them. As I understand it, once the local user is gone the issues will associated with the LDAP user.

How can I delete the account in the Jira Internal Directory in this case?

1 answer

Hi Wayne, in the case that you have duplicated users, one in each directory, the user the belongs to the directory on the top position at User Directories will be the one used by JIRA. So, I believe the only thing you need to do is move the LDAP directory to the top position.

I hope it helps

Cheers

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,754 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot