How do I reactive Agile User Story Map Cloud

We participated in a free trial of 's Agile User Story Map Cloud, which converted to a paid subscription, which we then cancelled.

Now we want to re-activate it. However, in the Atlassian Marketplace for JIRA console all this plugin has is "Free Trial"

When I click on click on this, the plugin downloads but then throws an error. "An error occurred while installing the add-on. Refer to the logs for more information."

I'm not sure which log this refers to. I suspect there is some issue in that I'm not permitted to have a second free trial, but of course it could be something else.

The Markeyplace 'Audit Log' shows this entry (the number part is different each time)

Failed to install add-on plugin.6965111362630967797.atlassian-connect.json

Where do I go to get help to resolve this?

1 answer

between June and Feb Atlassian changed the addon key - it seems that your issue is related to that.
However did you try to uninstall the addon? (not just deactivate). I would expect that you now have two Story Map addons in your add on listing - try to uninstall both - than start a second trial period.
after uninstalling the two users should be vanished as well.

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