We participated in a free trial of bauer.it.consulting 's Agile User Story Map Cloud, which converted to a paid subscription, which we then cancelled.
Now we want to re-activate it. However, in the Atlassian Marketplace for JIRA console all this plugin has is "Free Trial"
When I click on click on this, the plugin downloads but then throws an error. "An error occurred while installing the add-on. Refer to the logs for more information."
I'm not sure which log this refers to. I suspect there is some issue in that I'm not permitted to have a second free trial, but of course it could be something else.
The Markeyplace 'Audit Log' shows this entry (the number part is different each time)
Failed to install add-on plugin.6965111362630967797.atlassian-connect.json
Where do I go to get help to resolve this?
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