How do I reactivate/delete an inactive customer in JIRA Service Desk?

One of my agents tried to add a user to JIRA SD, and received a generic error that read:

Could not invite some customers...

User not found. user@domain.edu


It appears that this user is in the system, but inactive. I saw the following:

"User Name [X] (Inactive)"

I was able to view this user's account by visiting the following url:
https://ourcompany.atlassian.net/secure/ViewProfile.jspa?name=user@domain.edu 

I hoped that clicking on "Administer User" would let me activate this user, who has history in our system and needs to be included on issues, but it did not. I saw the same "User not found..." as before

Please let me know what I need to do to reactivate or delete or whatever this account.  

1 answer

This widget could not be displayed.

If you have correct permission, you can re-activated this account in "Administration > User Management" screen.

Service Desk customers aren't visible in the User Management section of Site Administration. Am I looking in the wrong place? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

153 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you