One of my agents tried to add a user to JIRA SD, and received a generic error that read:
Could not invite some customers...
User not found. firstname.lastname@example.org
It appears that this user is in the system, but inactive. I saw the following:
"User Name [X] (Inactive)"
I was able to view this user's account by visiting the following url:
I hoped that clicking on "Administer User" would let me activate this user, who has history in our system and needs to be included on issues, but it did not. I saw the same "User not found..." as before
Please let me know what I need to do to reactivate or delete or whatever this account.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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