How do I (or how does my boss) change my admin account to unmanaged?

Jennifer Savage
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October 15, 2024

I need to be able to access users and manage them per my boss' request, and it's giving me the error message.

2 answers

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Tobias H
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October 15, 2024

Hi @Jennifer Savage and welcome to the Community!

I think you will have to give us some more details before we can assist you.

Are you on Cloud or Data Center?
What error message do you get?
And if you can expand on what it is you wish to be able to do :D

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Samuel Gatica (ServiceRocket)
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October 15, 2024

Hi @Jennifer Savage 

Welcome to the community"

As described in this documentation, these would be the steps to change the e-mail address of a managed account:

  1. From your organization at admin.atlassian.com, select Directory > Managed accounts.

  2. Next to an individual account, click Show details to open the managed account’s page.

  3. From the Email address field, enter the updated email address and click the checkmark.

  4. We’ll email the user to verify the change. Until then, you’ll continue to manage this account with the original email address.

About the consequences:

  1. If the new email address selected has a domain you haven’t verified, we’ll remove these accounts from your organization, although they can still access your site if you allow unmanaged accounts to do that. 
  2. Any Atlassian Access security policies will no longer apply after the user verifies the change.
  3. Once the user is properly configured to access the site, all their product settings (Permissions, Issues assigned, etc) will be kept.

I hope this helps!

Bet regards

Sam

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