We have configured the Jira to Solarwinds service desk integration. Now we want to link the new ticket/existing ticket to SolarWinds.
I have done more research to find the documentation but still, I am not getting the exact solution.
Kindly help me to resolve this issue.
Consider using an automation plugin such as Automation for Jira, Scriptrunner or Power Scripts.
You could create a transition script that would create a weblink to the Solarwinds issue.
Please note that I am a support engineer for Power Scripts and I work for Anova Apps, an Appfire company.
A script would look something like this:
createWebLink(key, "url goes here", "title goes here");
See this documentation on customizing workflows.
Here is documentation on createWebLink().
I hadn't thought of this before I posted, but implicit in your question is how to have a user select from a list of already existing SolarWinds ticket. To my knowledge, this is not possible in Jira Cloud (there is no API for this). What you could do is have a user post the SolarWinds ticket number/key into a text field and then create the weblink based on a formula. For example, let's say a Solar Winds ticket url looks something like this:
In this example, the user would type in (or paste) the ticket number and you could then use the url pattern to create a weblink in a SIL Post Function.
string url = "http://<base url>/path/to/" + trim(nameOfTextField);
createWebLink(key, url, url);
If you use trim, this will ensure any spaces inputed by the user would be removed.
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