Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I look for the tickets of an deactivated account?

Edited

I deactivated a user who had created a ticket. Once I did that, I am not able to look for the tickets on his name by searching with his name.

How to find tickets of a person who has been deactivated.

3 answers

0 votes

This worked for me.

  • I identified the jira user ID for the deactivated user.
    • You can find this by going to the user's jira profile and grabbing the ID from the URL
  • In JQL, I set "assignee = [jira user ID]"

Hope this helps.

Hi  @Pragathi Kulkarni 

 

So you can follow this way,

This worked for me: Create a group called, say, "jira-Deactivatedusers", add the 'X' inactive user into it, and search for 

  • reporter in (membersof(jira-deactivateduser))

 

Thanks, Hope this helps !

Sorry if I sound simple, but couldn't you just do the following?:

  • Enable that user back again
  • Change the password, so that account is not available to the former user
  • Search for those tickets
  • Assign them to any other active account or simply leave the assignee empty

If you explain a bit more what is the purpose of finding them, we could help you a bit more. 

In any case, you can also go to the Advanced mode in JQL, and write the query yourself:

assignee  in (inactiveuser)

Replacing inactiveuser by the user you are looking for. Leaving a user inactive is just removing it from any user dropdown in the tool, but JQL keeps working.

Regards

Hi Jose,

 

If I re-activate the user, won't I be charged for the next billing?

And I guess, advance search works :)

 

Thank you,

PK

Probably, didn't know you where on Cloud :-)

Let me know if advanced search works for you.

Regards

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you