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How do I look for the tickets of an deactivated account?


I deactivated a user who had created a ticket. Once I did that, I am not able to look for the tickets on his name by searching with his name.

How to find tickets of a person who has been deactivated.

3 answers

0 votes

This worked for me.

  • I identified the jira user ID for the deactivated user.
    • You can find this by going to the user's jira profile and grabbing the ID from the URL
  • In JQL, I set "assignee = [jira user ID]"

Hope this helps.

Hi  @Pragathi Kulkarni 


So you can follow this way,

This worked for me: Create a group called, say, "jira-Deactivatedusers", add the 'X' inactive user into it, and search for 

  • reporter in (membersof(jira-deactivateduser))


Thanks, Hope this helps !

Sorry if I sound simple, but couldn't you just do the following?:

  • Enable that user back again
  • Change the password, so that account is not available to the former user
  • Search for those tickets
  • Assign them to any other active account or simply leave the assignee empty

If you explain a bit more what is the purpose of finding them, we could help you a bit more. 

In any case, you can also go to the Advanced mode in JQL, and write the query yourself:

assignee  in (inactiveuser)

Replacing inactiveuser by the user you are looking for. Leaving a user inactive is just removing it from any user dropdown in the tool, but JQL keeps working.


Hi Jose,


If I re-activate the user, won't I be charged for the next billing?

And I guess, advance search works :)


Thank you,


Probably, didn't know you where on Cloud :-)

Let me know if advanced search works for you.


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