How do I link my JIRA development stories to Service Desk "change" tickets?

When we've finished development of a series of stories and ready to release to Production, we want to be able to create a "change management" ticket in Service Desk to record the changes with links to the specific stories being promoted. How can I do this through the customer portal?

2 answers

Hi

Why through customer portal? Are these  2 different jira instances? 

JIRA Service Desk is licensed separately from JIRA so I'm trying to avoid paying for both licenses for the entire staff.

Our developers, QA and Business Systems Analysts are all in JIRA. Once stories are completed and ready for release to Production, I'm looking for an efficient way to group them into a Change Management request.

The online documentation does not address how to do this. Am I missing something?

Does your organization use Service Desk for it's Change Management process? Is that what you do? We're trying to implement a new, more efficient, process than what we have now so I'm trying to understand if JIRA SD is a good option for us.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

522 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you