When we've finished development of a series of stories and ready to release to Production, we want to be able to create a "change management" ticket in Service Desk to record the changes with links to the specific stories being promoted. How can I do this through the customer portal?
JIRA Service Desk is licensed separately from JIRA so I'm trying to avoid paying for both licenses for the entire staff.
Our developers, QA and Business Systems Analysts are all in JIRA. Once stories are completed and ready for release to Production, I'm looking for an efficient way to group them into a Change Management request.
The online documentation does not address how to do this. Am I missing something?
One way would be to fire off a webhook to post an update
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