How do I link my JIRA development stories to Service Desk "change" tickets?

When we've finished development of a series of stories and ready to release to Production, we want to be able to create a "change management" ticket in Service Desk to record the changes with links to the specific stories being promoted. How can I do this through the customer portal?

2 answers

Hi

Why through customer portal? Are these  2 different jira instances? 

JIRA Service Desk is licensed separately from JIRA so I'm trying to avoid paying for both licenses for the entire staff.

Our developers, QA and Business Systems Analysts are all in JIRA. Once stories are completed and ready for release to Production, I'm looking for an efficient way to group them into a Change Management request.

The online documentation does not address how to do this. Am I missing something?

Does your organization use Service Desk for it's Change Management process? Is that what you do? We're trying to implement a new, more efficient, process than what we have now so I'm trying to understand if JIRA SD is a good option for us.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

25,117 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you