How do I link certain fields from one issue to another issue?

I have premade labels with serial numbers that I put on all of my IT hardware. These obviously do not match up with the normal issue linking key. 

I have created a custom field to enter in these serial numbers.

When I have a helpdesk issue that is associated/caused by a certain piece of hardware, I want to be able to type that serial number in the "link issue" box and connect the Asset Issue and the Trouble Ticket.

I do not want to use a labels custom field.

1 answer

0 votes

You'll need to write a new field to do this, one that understands the relationship in full.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,958 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot