I have premade labels with serial numbers that I put on all of my IT hardware. These obviously do not match up with the normal issue linking key.
I have created a custom field to enter in these serial numbers.
When I have a helpdesk issue that is associated/caused by a certain piece of hardware, I want to be able to type that serial number in the "link issue" box and connect the Asset Issue and the Trouble Ticket.
I do not want to use a labels custom field.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot