I have premade labels with serial numbers that I put on all of my IT hardware. These obviously do not match up with the normal issue linking key.
I have created a custom field to enter in these serial numbers.
When I have a helpdesk issue that is associated/caused by a certain piece of hardware, I want to be able to type that serial number in the "link issue" box and connect the Asset Issue and the Trouble Ticket.
I do not want to use a labels custom field.
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