How do I link Atlassian accounts/IDs?

I am trying to start a trial of Tempo Timesheets but my Atlassian Account isn't 'linked' to my OnDemand account and I can't work out how to do this.


This is the error I see:

Screen Shot 2015-03-12 at 12.29.53.png

I've checked the FAQs and it says 'we'll guide you through the linking process'. I really don't understand what is meant by 'we'. Am I supposed to call someone?

1 answer

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Paulo Junior Atlassian Team Mar 12, 2015

To add plugins to a JIRA instance,  you must be either Technical or Billing contact of the same.

I would suggest you to ask your Technical contact to either register you as a Technical too or to add the plugin for you.


Best Regards,


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