How do I know my data is safe when I send a dump of my Jira instance for support?

I took a backup and sent it to Atlassian for support, how do I know they handle it correctly, dispose of it when done etc?

2 answers

1 accepted

1 vote
Accepted answer

You can also anonymize (sp?) your data before you send it to them: https://confluence.atlassian.com/display/JIRA/Anonymising+JIRA+Data

You trust them to do it correctly.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

228 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you