So we are new to Jira and using it to manage our projects with our offshore programmers. We've created several boards. We are having problems with an Issue dropping off when we move the status from To Do to Ready to Release, for example. The only way we can find these is to go into the All Issues link,
I know that there are settings in the workflow I can adjust so that we can keep all of our issues with any status on the board, whether in a Sprint or Backlog.
I've watched a few videos but can't seem to get this figured out. Thanks for any help.
Few things you can do.
Let me know if this helps.
You should not normally need to miss such issues.
My suspicion is you have these statues in your workflow but they are not mapped to any status on your board.
Can you ask the board admin to go to Boards>Configure>Columns page of your project and make sure the mappings work as intended.
Note the above is based on the assumption that you have the statuses already in your project and in Jira an issue is always in a status.
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