We have JIRA Software installed in a dedicated server and I would like to know how to proceed if we wanted to integrate it with JIRA Service Desk.
Any comments or more detailed guidance about this topic?
Thanks in advance!
I assume you're going to install Service Desk into the existing Software server? If you do that, you'll be working in the same place and hence have a lot of "integration" already.
Even if that's not the case, there is a question: What do you mean by "integrate"? What do you expect to get from it?
@Nic Brough [Adaptavist] and @Phill Fox [Adaptavist],
Could you please tell me if there are significant differences in installing and configuring the integration of JIRA Software Server with JIRA Service Desk on a dedicated/hosted environment versus doing the same on JIRA Cloud?
I am asking this because we have some restrictions in installing JIRA Service Desk in our JIRA Software Server but in order to make a decision about whether installing Service Desk or not, we need to try this integration ourselves....so, the best approach I can think about is to try the integration on the Cloud environment and based on the results we get, replicate the same in our dedicated server.
Hope I have been clear enough.
Look forward to hearing your comments and suggestions.
Hi @Maria Victoria Martinez Torino
There are some substantial differences between Service Desk and Software when installed in Cloud vs. Server although these generally tend to relate to newer functionality being available in Cloud before Server.
When you come to look at plugins though the functionality can be considerably different (if it is even available in Cloud).
Looking at your explained circumstances an assessment of the integration on Cloud before implementation on Server would certainly give you a good solid basis on which to make your decisions but the implementation (especially with plugins) may require some different steps to achieve the same/similar results.
Many people think of the integration as something complex when in reality JIRA Service Desk and JIRA Software work in the same way at the base with issues following workflows through statuses with custom field schemes, permission schemes, etc. The differences are more incremental and can be summarised (somewhat simplified) as
JIRA Software introduces the ability to manage with Agile methodologies - Scrum/Kanban out of the box, other methodologies with customisation.
JIRA Service Desk introduces the ability to manage helpdesk, SLAs and priority queues.
A single project can make use of one or both of JIRA Software and JIRA Service Desk. So a project which allows the general public to raise support requests would provide a help desk using JSD but the developers may resolve the issues using a Scrum or Kanban board from JIRA Software.
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