How do I have the customer portal appear on my landing page, for users who have no JIRA licenses?

This question is in reference to Atlassian Documentation: Managing access to your service desk

I have created users who on my cloud site who are able to create service desk tickets, but not given them any licenses. When they go to `<mysite>` they can't see the customer portal or a link to it.


How do I set it up so that when they visit the landing page for our site, they see at least a link to (if not are redirected to) the customer portal / help centre?

1 answer

0 vote

Hi @James Boswell,

You could consider adding a link to the Introduction gadget on your system dashboard. You can fully customise the text there. Click the cog in the top right, then select System. Click Edit settings and you can see the field where you can enter custom text with wiki markup, you can make the link to your portal a little less scary, and add some descriptive text on what customers should do. When they access your site now, they'll see just the introduction gadget with the details to access your portal.

Hope that helps,


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,269 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot