How do I get the priority field to not show up when viewing a previously created request?

[Brady Mielke]

This question is in reference to Atlassian Documentation: Configuring request types and workflows

I need to get rid of the Priority field in my issue requests within Service Desk. My team is using a custom field called Support Level instead.  I have tried everything I can think of. I manually removed the field from the screen and updated the scheme, that didn't work. I created a new screen from scratch without a Priority field and assigned it to the proper views and it still shows up. This doesn't make much sense. When I create a request there is no Priority field. It is only showing up when I open an existing request. It defaults to a low priority and the field is not editable. Please help.

[Jobin Kuruvilla [Adaptavist]]

You can use field configurations to hide the field.

https://confluence.atlassian.com/adminjiraserver071/specifying-field-behavior-802592555.html#Specifyingfieldbehavior-hidefield