How do I get more users?

[Greg Davies]

I currently have a maximum number of 10 users I'm allowed. I need to be able to have more user accounts for my version of JIRA.

I believe this may be a licensing issue, in that I need an upgrade, but I don't know how to upgrade the license.

I attempted to follow the instructions at https://confluence.atlassian.com/display/JIRA/Updating+your+JIRA+License+Detailshowever I have no 'License' on my System page.

My question is as follows:

- If I need to upgrade my license to get more users, how do I upgrade my license?

- Can you provide a url to the licensing page?

- If I don't need a license upgrade, how do I increase the number of available user accounts?

Let me know if you need more information.

[RicardoA · Accepted solution]

Hi Greg

This request would actually be directed to our sales@atlassian.com. You can call anyone of our sales team members directly during local business hours in San Francisco, USA on +1 415 701 1110, Amsterdam, Netherlands on +31 20 796 0060 or Sydney, Australia on +61 2 9262 1443.

For more information scroll to this page: https://www.atlassian.com/licensing/jira

Hope it helps,

Ricardo Carracedo.

[Dave]

It sounds like you aren't a contact on the account, only verified contacts on your https://my.atlassian.comaccount can make changes.